Contact
Contact us. We'd love to hear from you.
Write to us with questions, feedback, billing or privacy requests. A real person reads every message.
Send a message
We reply by email. Nothing is sent until you press the button.
Trouble with your chart, account or a reading.
Subscriptions, purchases, refunds and receipts.
Data access, deletion and GDPR requests.
Media, partnerships and everything else.
What to include so we can actually help
Most support questions come down to a chart that does not look right, and almost all of those are answered by three details: the birth date, the birth time as written on the record rather than remembered, and the birthplace. Sending those with the question usually saves a full round trip, because the first reply would otherwise be asking for them.
For anything about a charge, the useful details are the email address the account is under and roughly when the payment was made. We will never ask for your card number; payments run through Stripe, and we cannot see full card details at any point.
For a bug, the page URL and what you expected to happen are worth more than a description of the symptom. If a chart rendered but looked wrong, saying which placement looked wrong is the fastest possible route to an answer.
What each channel is for
Support covers anything to do with your chart, your account or a reading that did not arrive or did not look right. Billing covers subscriptions, one-time purchases, refunds and receipts — including canceling, which you can also do yourself from your account at any time.
Privacy and security is the address for a data access or deletion request, and for anything under GDPR or an equivalent regime. Those are handled as formal requests rather than as support tickets, and you will get confirmation of what was done rather than a summary.
Press covers media inquiries, partnerships and syndication. Publishers who want to use our horoscope content will find most answers on the partner pages; the API and the syndication feed are both free with attribution.
How quickly we reply
Replies usually take a few business days. Sigastra is run by a small team, not a support desk with shifts, and the tradeoff is that every message is read by someone who can actually change the thing you are writing about.
Billing and privacy requests are handled first, because both have deadlines attached — one financial, one legal. General questions and feature suggestions are answered after those, and they are genuinely read: a fair amount of what is on the site now started as an email from someone using it.
We don't offer a phone line or live chat, on purpose. Most questions involve birth data, and email keeps a written record of what was asked and what we did about it.